Privacy policy

Last Updated: September 5, 2026

1. Introduction

Welcome to ASAI.one.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how ASAI.one collects, uses, stores, shares, and protects information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

2. About Us

ASAI.one is operated by ASAI.One Private Limited, a company registered in India.

Registered Address:
Lunawat Plaza, Shivajinagar, Pune, Maharashtra, 411005, India

Email:
support@asai.one

ASAI.one designs, sources, and sells practical utility products intended to address everyday problems and improve convenience, comfort, and usability. Our products initially focus on everyday commuting and related needs across different modes of transportation, including two-wheelers, cars, and public transport.

3. Information We Collect

We may collect information that you provide directly to us, information generated through your use of our website, and information required to process and fulfil your orders.

a. Personal Information

Depending on how you interact with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Information provided when contacting customer support

  • Information provided through forms, enquiries, reviews, or other communications

Payment information may also be collected and processed during a transaction. Payment information is handled through secure payment processing services, as described further in this Privacy Policy.

b. Order and Transaction Information

When you purchase products from us, we may collect and maintain information relating to your transaction, including:

  • Products purchased

  • Order details

  • Order history

  • Transaction status

  • Shipping and delivery information

  • Refund, return, or exchange information

c. Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Website interactions

  • Referring websites or sources

  • Other technical information relating to your use of our website

This information may be collected through cookies and similar technologies.

4. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing, fulfilling, and delivering orders

  • Processing payments and refunds

  • Providing customer support

  • Communicating with you regarding your orders, purchases, or enquiries

  • Providing updates relating to products and services

  • Improving our website, products, services, and customer experience

  • Understanding website usage and customer preferences

  • Conducting analytics and measuring the effectiveness of our website and marketing activities

  • Preventing fraud, unauthorised activity, and other misuse

  • Maintaining the security and functionality of our website

  • Complying with applicable legal and regulatory requirements

  • Resolving disputes and enforcing our terms and policies

  • Sending promotional or marketing communications where permitted and where you have provided the appropriate consent or otherwise have the right to receive such communications

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

5. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary to operate our business, provide our services, fulfil orders, process transactions, or comply with applicable law.

This may include sharing information with:

a. Service Providers

We may share relevant information with trusted third-party service providers that assist us with activities such as:

  • Payment processing

  • Order fulfilment

  • Shipping and logistics

  • Website operation and hosting

  • Website analytics

  • Marketing and communication services

  • Customer support

  • Fraud prevention and security

  • Other services necessary to operate our business

These service providers may only use information as necessary to provide the services for which they have been engaged or as otherwise permitted by applicable law.

b. Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, legal process, or governmental request.

We may also disclose information where reasonably necessary to protect our rights, property, safety, customers, or business, or to investigate fraud, security issues, or other unlawful activity.

6. Payment Security

Payments made through our website are processed through secure payment processing services.

ASAI.one does not directly store your complete payment card information, such as your full card number, where such information is processed by the applicable payment service provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to support website functionality and understand how visitors interact with our website.

These technologies may be used to:

  • Enable essential website functionality

  • Remember preferences

  • Improve website performance and user experience

  • Understand website traffic and usage

  • Analyse customer interactions

  • Measure the effectiveness of marketing activities

  • Support relevant advertising and promotional activities

You may be able to control or disable certain cookies through your browser or device settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.

8. Marketing Communications

Where permitted by applicable law and based on the appropriate consent or other lawful basis, we may communicate with you regarding products, offers, promotions, updates, and other information that may be relevant to you.

Marketing communications may be sent through channels such as:

  • Email

  • WhatsApp

  • SMS

You can opt out of promotional communications at any time by using the unsubscribe or opt-out instructions provided in the relevant communication or by contacting us at support@asai.one.

Please note that you may continue to receive essential service-related communications, such as order confirmations, shipping updates, payment notifications, or other communications necessary to provide services you have requested.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil and maintain records of orders and transactions

  • Provide customer support

  • Comply with applicable legal, tax, accounting, and regulatory obligations

  • Prevent and investigate fraud or misuse

  • Resolve disputes

  • Enforce our agreements and policies

  • Protect our legitimate business interests

When information is no longer required for these purposes, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal and regulatory requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information held by us

  • Request correction or updating of inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional or marketing communications

  • Raise questions or concerns regarding how your information is handled

To exercise any applicable rights or make a privacy-related request, please contact us at:

support@asai.one

We may need to verify your identity or request additional information before processing certain requests.

Please note that some information may need to be retained where required or permitted by applicable law, including for legal, tax, accounting, fraud prevention, order fulfilment, or dispute-resolution purposes.

11. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, platforms, applications, or services.

Third-party services may have their own privacy policies and terms governing the collection and use of information. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that are not operated or controlled by ASAI.one.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

13. Children's Privacy

Our products and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under the age of 18. If you believe that an individual under the age of 18 has provided personal information to us, please contact us at support@asai.one so that we can take appropriate steps.

14. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal and regulatory requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable laws and regulations.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

ASAI.one
Operated by: ASAI.One Private Limited
Registered Address: Lunawat Plaza, Shivajinagar, Pune, Maharashtra, 411005, India
Email: support@asai.one

17. Consent

By using our website and providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain the required consent for specific uses of personal information, including certain marketing communications or other activities where consent is required under applicable law.

ASAI.One Private Limited
Last Updated: September 5, 2026