Shipping policy

Last Updated: September 5, 2026

At ASAI.One Private Limited, we aim to make the delivery process as simple and reliable as possible. This Shipping Policy explains how orders placed through the ASAI.One website are processed, shipped, and delivered.

This policy applies to orders delivered within India.

1. Order Processing

Once your order is successfully placed and payment has been confirmed, we will begin processing your order.

Orders are generally processed within 1–3 business days.

Business days do not include Sundays and applicable public holidays.

Orders may take additional time to process during periods of high demand, promotional campaigns, product launches, or other circumstances that may affect order volumes.

2. Shipping and Delivery

Once your order has been dispatched, it will be handed over to an applicable delivery or logistics partner for transportation to the delivery address provided at checkout.

Estimated delivery timelines will be displayed at checkout and may vary by location.

Delivery timelines are estimates and are not guaranteed. Actual delivery times may be affected by factors such as:

  • Delivery location.

  • Courier and logistics operations.

  • Weather conditions.

  • Public holidays.

  • Natural events or unforeseen circumstances.

  • Transportation or logistical disruptions.

  • Incorrect or incomplete delivery information.

  • Circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on factors such as the order value, delivery location, product, or applicable promotional offers.

Where free shipping is offered, the applicable terms and conditions will be communicated at checkout or as part of the relevant promotional offer.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

This may include:

  • Full name.

  • Complete delivery address.

  • City and state.

  • Postal code.

  • Valid contact information where required for delivery.

ASAI.One will not be responsible for delays, failed deliveries, or additional costs arising from incorrect, incomplete, or outdated delivery information provided by the customer.

If you identify an error in your delivery address after placing an order, please contact us as soon as possible at support@asai.one.

We will try to assist with correcting the address where possible, provided the order has not already been dispatched.

5. Order Tracking

Where tracking information is available, customers may receive shipment tracking details after their order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed over to the applicable delivery partner.

Once tracking information has been provided, customers can use the applicable tracking details to monitor the progress of their shipment.

6. Delayed Deliveries

While we make reasonable efforts to ensure orders are delivered within the estimated timeframe provided at checkout, delivery delays may occasionally occur.

Delays may result from circumstances including, but not limited to:

  • Severe weather.

  • Natural disasters or other natural events.

  • Public holidays.

  • Courier or logistics disruptions.

  • Transportation delays.

  • Operational disruptions.

  • High order volumes.

  • Government restrictions or other regulatory circumstances.

  • Events beyond our reasonable control.

If your order is significantly delayed, please contact us at support@asai.one, and we will assist you in checking the status of the shipment.

7. Failed Delivery Attempts

The delivery partner may make one or more delivery attempts depending on its applicable procedures.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, the recipient refuses delivery, or for another reason attributable to the customer, the shipment may be returned to us.

Where an order is returned due to circumstances attributable to the customer, any additional shipping or re-delivery costs may be the customer's responsibility.

8. Damaged Packages

If your package appears visibly damaged when delivered, we recommend checking the contents as soon as reasonably possible.

If the product inside is damaged, defective, or incorrect, please contact us at support@asai.one and provide your order details along with photographs or other relevant information.

Any such issue will be handled in accordance with our Return and Refund Policy.

9. Missing or Incorrect Items

If you receive an incorrect product, or an item appears to be missing from your order, please contact us at support@asai.one as soon as reasonably possible.

Please provide your order number and details of the issue. We may request photographs or other information to help us investigate and resolve the matter.

10. Multiple Products in One Order

Where an order contains multiple products, we may, where necessary, ship products separately.

If products are shipped separately, customers may receive separate tracking information and the products may arrive at different times.

There will generally be no additional shipping charge solely because an order is shipped in multiple packages, unless otherwise communicated at checkout.

11. Delivery to India

At this time, ASAI.One ships orders within India only.

We do not currently offer international shipping.

We may expand our shipping coverage in the future and will update this policy when international shipping becomes available.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ASAI.One Private Limited
Lunawat Plaza, Shivajinagar
Pune, Maharashtra, 411005
India

Email: support@asai.one

Our team will assist you with your shipping or delivery-related query.

13. Changes to This Policy

ASAI.One Private Limited may update this Shipping Policy from time to time to reflect changes in our shipping processes, delivery coverage, logistics arrangements, or applicable legal requirements.

The updated version will be published on this website with the revised Last Updated date.