Refund policy

Last Updated: September 5, 2026

At ASAI.One Private Limited, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under the applicable product terms, you may request a return or refund in accordance with this policy.

This Return and Refund Policy applies to purchases made through the ASAI.One website and is applicable to customers in India.

1. Return Eligibility

Eligible products may be returned within 7 days of delivery, subject to the conditions outlined below.

To be eligible for a return, the product must generally:

• Be unused and in its original condition.

• Be returned with the original packaging, accessories, components, tags, and other materials provided with the product.

• Not have been damaged due to misuse, improper handling, modification, or negligence.

• Meet any additional return conditions specified on the individual product page.

Certain products may have specific return or exchange conditions. Customers should review the individual product description before purchasing to understand whether the product is eligible for return or exchange.

2. Products That May Not Be Eligible for Return

A return may not be accepted where:

• The product has been used or worn beyond what is reasonably necessary to inspect the product.

• The product has been damaged through misuse, improper handling, alteration, or negligence.

• Original packaging, accessories, components, tags, or other required materials are missing.

• The product does not meet the specific return conditions stated on its product page.

• The product is specifically identified as non-returnable.

We reserve the right to assess the condition and eligibility of a returned product before approving a return or refund.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at support@asai.one as soon as reasonably possible.

To help us resolve the issue, we may request:

• Your order number.

• A description of the issue.

• Photographs or videos showing the product and the issue.

• Photographs of the packaging, where relevant.

Where the issue is determined to be attributable to ASAI.One or the fulfilment process, we may provide an appropriate resolution, which may include a replacement, exchange, or refund, subject to product availability and applicable circumstances.

4. Change-of-Mind Returns

For products that are eligible for return, customers may request a return within 7 days of delivery, even where the product is not defective, provided that the product meets the applicable return conditions.

The product should remain unused, in its original condition, and include its original packaging and components.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

5. Return Shipping

Responsibility for return shipping costs will depend on the reason for the return.

Where the issue is attributable to ASAI.One

If the product is confirmed to be defective, damaged in transit, incorrect, or otherwise affected by an issue attributable to ASAI.One, we may arrange or bear the applicable return shipping costs.

Where the return is requested for another reason

For eligible returns that are not attributable to ASAI.One, including certain change-of-mind returns, the customer may be responsible for the applicable return shipping costs.

The specific arrangements will be communicated by our support team when the return request is reviewed.

6. How to Request a Return

To request a return, please contact us at:

Email: support@asai.one

Please include:

• Order number.

• Name used for the order.

• Product you wish to return.

• Reason for the return.

• Photographs or other supporting information where applicable.

Our team will review the request and provide the next steps if the return is eligible.

Please do not send a product back without receiving return instructions from ASAI.One, as this may delay the processing of your return.

7. Return Inspection

Once a returned product is received, it may be inspected to determine whether it meets the applicable return conditions.

Approval of a return does not automatically guarantee a refund. The condition of the returned product and compliance with this policy will be considered before the refund is processed.

If a returned product does not meet the applicable requirements, we may reject the return or adjust the resolution accordingly, subject to applicable law.

8. Refunds

Once an eligible return has been received and successfully inspected, an approved refund will generally be processed within 5–10 business days.

Refunds will generally be issued to the original payment method used for the purchase.

The time taken for the refunded amount to appear in your account may also depend on your bank, card issuer, payment provider, or other financial institution.

9. Exchanges

Exchanges are available for selected products only.

Whether a product is eligible for exchange will be stated on the individual product page. Customers should review the product-specific exchange conditions before purchasing.

Where an exchange is approved, the replacement product will be subject to availability.

If the requested replacement product is unavailable, we may provide an alternative resolution, such as a refund, where applicable.

10. Order Cancellations

Orders may be cancelled before dispatch by contacting us at:

support@asai.one

Once an order has been dispatched, it cannot generally be cancelled. However, you may be able to request a return after delivery if the product is eligible under this Return and Refund Policy.

11. Refunds for Cancelled Orders

Where an eligible order is cancelled before dispatch, any applicable refund will generally be processed to the original payment method.

The time taken for the refund to reach your account may vary depending on the payment provider or financial institution.

12. Products With Specific Return Conditions

Some ASAI.One products may have product-specific return, refund, or exchange conditions based on their nature, intended use, packaging, hygiene considerations, or other relevant factors.

Where such conditions apply, they will be communicated on the relevant product page and will form part of the applicable purchase terms.

Customers are encouraged to review the product description and applicable conditions before placing an order.

13. Refunds and Promotional Offers

Where a product was purchased as part of a promotional offer, discount, bundle, or other special offer, the refund amount may be subject to the terms applicable to that offer.

Any applicable refund will be calculated based on the amount actually paid for the returned product, subject to the relevant promotional terms and applicable law.

14. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

ASAI.One Private Limited
Lunawat Plaza, Shivajinagar
Pune, Maharashtra, 411005
India

Email: support@asai.one

We will review your request and assist you with the applicable next steps.

15. Changes to This Policy

ASAI.One Private Limited may update this Return and Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The updated version will be published on this website with the revised Last Updated date.

16. Governing Law

This Return and Refund Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes relating to this policy shall be subject to the jurisdiction of the courts located in Pune, Maharashtra.