Terms of service

Last Updated: September 5, 2026

1. Introduction

Welcome to ASAI.one, operated by ASAI.One Private Limited.

By accessing or using our website, purchasing our products, creating a customer account, submitting information, or otherwise interacting with our services, you agree to be bound by these Terms & Conditions. Please read these Terms & Conditions carefully before using our website.

If you do not agree with these Terms & Conditions, please do not use our website or services.

2. Company Information

ASAI.One Private Limited

Registered Address:
Lunawat Plaza, Shivajinagar, Pune, Maharashtra, 411005, India

Email:
support@asai.one

ASAI.one is an e-commerce brand focused on providing practical utility products designed to address everyday problems and improve convenience, comfort, and usability.

Our products initially focus on everyday commuting and related needs across different modes of transportation, including two-wheelers, cars, and public transport.

3. Use of Website

By using our website, you agree:

  • To provide accurate, current, and complete information when requested.

  • To maintain the accuracy of information associated with your account.

  • Not to use the website for unlawful, fraudulent, misleading, or unauthorised purposes.

  • Not to interfere with, disrupt, damage, or attempt to gain unauthorised access to any part of the website.

  • Not to copy, reproduce, modify, distribute, or commercially exploit website content without our prior written permission.

  • Not to use automated systems or methods to access, collect, or extract information from the website in a manner that could negatively affect its operation.

We reserve the right to restrict, suspend, or terminate access to our website or customer accounts where we reasonably believe that these Terms & Conditions have been violated or that the website or our customers may be at risk.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other information displayed on our website are accurate and up to date.

However:

  • Minor variations in colour, design, texture, dimensions, or appearance may occur, particularly due to differences in screens, lighting, photography, manufacturing batches, or materials.

  • Product images may be provided for illustrative purposes and may not always represent the exact appearance of the product received.

  • Product specifications may be updated from time to time where necessary.

  • Availability of products may change without prior notice.

Our products are designed primarily for utility, convenience, and everyday use. Unless explicitly stated otherwise, our products are not certified safety equipment and should not be treated as a replacement for legally required or professionally certified safety equipment.

Customers are responsible for using products appropriately and following any product-specific instructions, warnings, recommendations, or limitations provided with the product or on our website.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.

  • Discontinue products.

  • Modify product specifications.

  • Correct errors relating to product availability or information.

If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution, which may include cancellation of the affected order and a refund where applicable.

6. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR).

Unless otherwise stated, product prices displayed on our website are inclusive of applicable Goods and Services Tax (GST).

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been successfully placed and confirmed, except where an obvious pricing or technical error has occurred.

Payments are processed through secure third-party payment service providers. ASAI.one does not directly store complete sensitive payment information such as full payment card details.

An order will generally be processed only after successful payment confirmation or, where applicable, confirmation of the selected payment method.

7. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability.

  • Incorrect product or pricing information.

  • Suspected fraudulent or unauthorised activity.

  • Errors in the order.

  • Delivery restrictions.

  • Other circumstances where fulfilment is not reasonably possible.

If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our refund process.

8. Shipping and Delivery

Order Processing

Orders are typically processed within 1–3 business days after successful order confirmation and payment, where applicable.

Delivery Timelines

Estimated delivery timelines will be displayed at checkout and may vary depending on the delivery location, courier availability, serviceability, and other circumstances.

Delivery timelines are estimates and are not guaranteed delivery dates.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before the order is completed.

Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including:

  • Weather conditions

  • Natural events

  • Logistics disruptions

  • Courier delays

  • Regional restrictions

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

ASAI.one will make reasonable efforts to assist with delivery-related issues but will not be responsible for delays caused by circumstances beyond our reasonable control.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

ASAI.one is not responsible for failed or delayed delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.

9. Returns, Exchanges, Refunds and Cancellations

Returns

Eligible products may be returned within 7 days of delivery, subject to the applicable product-specific return conditions.

To be eligible for a return, the product generally must:

  • Be unused.

  • Be in its original condition.

  • Be in the original packaging, where applicable.

  • Include relevant accessories, tags, or components, where applicable.

  • Not show signs of damage caused by misuse, negligence, or improper handling.

Certain products may have additional or different return conditions. Please refer to the relevant product description and our applicable return policy before purchasing.

Exchanges

Exchange eligibility depends on the specific product.

Some products may be eligible for exchange, while others may not be. Customers should refer to the individual product description and applicable return/exchange information to determine whether a product falls under our exchange policy.

Where an exchange is permitted, additional terms and conditions may apply.

Non-Returnable or Non-Exchangeable Products

Products may not be eligible for return or exchange where they:

  • Have been used or altered.

  • Have been damaged due to misuse, negligence, or improper handling.

  • Are missing original packaging or required components, where applicable.

  • Are specifically identified as non-returnable or non-exchangeable on the product page.

  • Do not meet the applicable product-specific return or exchange conditions.

Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return.

Where a return is required due to an incorrect, damaged, defective, or otherwise eligible issue attributable to ASAI.one, we may cover the applicable return shipping costs.

Where a return is requested for reasons attributable to customer preference or circumstances not caused by ASAI.one, the customer may be responsible for applicable return shipping costs.

The applicable treatment will be determined based on the circumstances of the return.

Refunds

Once an eligible returned product has been received and inspected, approved refunds will generally be processed within 5–10 business days after inspection.

Refunds will generally be issued to the original payment method used for the purchase, subject to the policies and processing timelines of the relevant payment service provider.

Cancellations

Orders may be cancelled before dispatch by contacting us at:

support@asai.one

Once an order has been dispatched, it cannot be cancelled. However, you may be able to initiate a return after delivery if the product is eligible under our return policy.

10. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to provide accurate information when creating an account and to update your information where necessary.

You should notify us if you believe that your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts where we reasonably believe that an account has been misused, compromised, or used in violation of these Terms & Conditions.

11. User Reviews and Content

Where our website allows customers to submit reviews, comments, photographs, feedback, or other content, you are responsible for ensuring that the content you submit is accurate and does not:

  • Violate any applicable law.

  • Infringe the rights of another person or organisation.

  • Contain unlawful, abusive, threatening, defamatory, or misleading material.

  • Contain malicious software or harmful content.

  • Impersonate another person or organisation.

  • Contain unauthorised advertising or promotional material.

By submitting content to our website, you grant ASAI.one permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms & Conditions or applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ASAI.one shall not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website or products.

ASAI.one shall not be responsible for issues arising from:

  • Improper, unsafe, or unintended use of a product.

  • Failure to follow product instructions or warnings.

  • Modification or alteration of a product by the customer.

  • Normal wear and tear.

  • Damage caused by negligence, misuse, or improper storage.

  • Delays caused by circumstances beyond our reasonable control.

  • Website interruptions caused by technical issues or third-party services.

Our products are intended to assist with everyday activities and commuting needs. They do not replace certified safety equipment, protective equipment, or other legally required safety measures where applicable.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Intellectual Property

All content available on the ASAI.one website, including but not limited to:

  • Logos

  • Brand names

  • Product names

  • Text

  • Photographs

  • Graphics

  • Product descriptions

  • Designs

  • Website layouts

  • Other visual or written materials

is owned by or licensed to ASAI.One Private Limited, unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, transmit, sell, or commercially exploit our intellectual property without our prior written permission.

14. Third-Party Services

We may use third-party services to support the operation of our website and business, including services relating to payments, logistics, analytics, communications, technology, marketing, and other business functions.

Third-party services may operate under their own terms, conditions, and privacy policies.

ASAI.one is not responsible for the independent policies, practices, availability, or actions of third-party services, except to the extent required under applicable law.

15. Website Availability and Accuracy

We aim to keep our website available and information accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, complete, or available at all times.

Information on the website may occasionally contain typographical, technical, pricing, or other errors. We reserve the right to correct errors and update information where necessary.

We may also modify, suspend, or discontinue parts of the website or its functionality without prior notice where reasonably necessary.

16. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts located in Pune, Maharashtra.

17. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated Terms & Conditions are posted on this page, unless otherwise required by applicable law.

The “Last Updated” date at the beginning of these Terms & Conditions will indicate when the policy was most recently revised.

We encourage you to review these Terms & Conditions periodically.

18. Contact Us

For questions, concerns, requests, or other enquiries regarding these Terms & Conditions, please contact us:

ASAI.one
ASAI.One Private Limited
Registered Address: Lunawat Plaza, Shivajinagar, Pune, Maharashtra, 411005, India
Email: support@asai.one

19. Acceptance of Terms

By accessing or using the ASAI.one website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use our website or services.

ASAI.One Private Limited
Last Updated: September 5, 2026